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PC Technician - Casino
Nevada
Las Vegas Metro Area
Infrastructure Services
End-User Support
JN -062020-22734

Crescent Solutions is committed to helping you as an esteemed IT Professional find the next right step in your career.  We match professionals like you to rewarding consulting or direct hire opportunities in your area of expertise.  During the initial discussion, we hope to learn more specifics about your background and skill set to determine what job opportunities will be most interesting to you. Our keep it simple approach is only part of what sets us apart from other firms in the challenging job market today.
 
We partner with the most innovative and well-known organizations in the industry providing you exceptional career opportunities.  We are currently seeking IT professionals who are searching for technology jobs for the following opportunity:


PC Technician – casino

JOB SUMMARY:

We are seeking a detail-oriented, thorough, and organized PC Technician to join our growing team. In this position a successful candidate will play a key role in providing support for all areas and levels of the Casino & Hotel Operations. 

ESSENTIAL JOB FUNCTIONS:  

  • Provide remote and onsite desktop technical support, diagnose, and resolve any issues as they arise, escalating to vendors if necessary
  • Maintain, analyze, troubleshoot, and repair all hardware and computer peripherals
  • Document, upgrade, and replace hardware and software as needed
  • Provide follow-up to end users regularly throughout the issue resolution process, ensuring open and smooth communication
  • Provide up-to-date information to end users in response to specific inquires
  • Notify System Admins and / or Network Engineers regarding potential issues as they arise
  • Maintain inventory control of computers, hardware, and any other peripherals – notifying management of any shortages or orders to be placed
  • Assist System Admins & Network Engineers on any special projects as assigned.

QUALIFICATIONS:  
  • Previous IT Experience in hospitality preferred
  • Excellent customer service skills
  • Familiarity with Active Directory and Exchange is preferred
  • Familiar with imaging computers and upgrading of operating systems
  • Excellent documentation and communication skills
  • Ability to quickly grasp technical issues and provide applicable solutions
  • Customer focused attitude with ability to interface directly with end-user clients
  • Critical Thinking and Problem Solving
  • Ability to work independently and/or with a team
  • Strong working knowledge of Microsoft Office
  • Must be at least 21 years of age
  • Must be able to maintain gaming work card

EDUCATION and/or EXPERIENCE:
  • Associates Degree or equivalent work experience in in a technical environment
  • 1-3 Years of technical support experience

PHYSICAL, MENTAL AND WORK ENVIRONMENT:
  • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
  • Manual dexterity to operate job related equipment
  • Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping.  These tasks include the maintenance and care of assigned area.  Constant contact with fellow team members

 

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