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Desktop Support Analyst
California All
Infrastructure Services
End-User Support
JN -012020-22554

The IT Relocation analyst will Disconnect/Reconnect for ongoing IT relocation efforts. The daily effort will consist of disconnecting, reconnecting of computer workstations, relocating hardware to a new facility/location and reconnecting workstations in a new environment. We are seeking a motivated individual who wants to contribute to a team environment and gain experience.

Qualifications and/or Experience Required

  • 1 - 3 years’ experience in IT Desktop Relocation/support
  • Understanding of basic PC and printer operation
  • Basic understanding of network technologies such as Ethernet, switched Ethernet
  • Good interpersonal skills as well as excellent oral and written skills, excellent teamwork and communication skills are essential.
  • Required ability to work unsupervised and self-motivated.
  • Familiarity with a variety of current PC hardware
  • Ability to proficiently disconnect/reconnect PC workstation and peripherals (mouse, keyboard, webcam, laptop dock, and etc.) in a timely manner
  • Excellent attention to detail
  • Able to accurately inventory and document layout of technical equipment including port connections.
  • Excellent cable management skills
  • After hours support and maintenance.
  • Performs installations, relocation, and re-installation of Desktops and Laptops.
  • Assist in tracking Assets that have been updated, manually or using provided software tools.
  • Work and take Direction from IT Peers and Managers in a team learning environment
  • Create, maintain and update documentation as needed for compliance with company computer-related standards.
  • Responds to problem tickets and repair the malfunctioning equipment quickly. Provides support for PC technician operations on a daily basis.
  • Provides project tracking to ensure the project and day-to-day work schedules are being met. Create, maintain and update documentation as needed for compliance with company computer-related relocation.
  • Strong Communication Skills > use of MS Office
  • Accurately complete standardized inventory sheet and layout of equipment including port connections
  • Ensure equipment is accurately labeled with origination/destination information
  • Disconnect PC equipment and peripherals at location.
  • Reconnect PC equipment and peripherals to exact specifications listed on move sheet
  • Document and escalate any issues encountered
  • Creating diagrams of each computer station so it gets set up correctly
  • Light testing to ensure that equipment is working at full capacity
  • Cable Management-Routing wires neatly to maximize ease of use.
Desired Attributes
·        Able to listen and take direction immediately
·        Respond positively to constructive criticism
·        Work well under pressure on large, fast-paced projects with changing priorities
·        Excellent team player
·        Positive, flexible demeanor
·        Strong work ethic, requiring minimal supervision
·        Operate with a sense of urgency
·        Well-groomed appearance
·        Detail-oriented

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