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Operations Engineer -Storage and Back up
Los Angeles Metro Area
JN -122019-22513

The Operations Engineer (OE) operates, maintains, and supports our storage and backup infrastructure and related technologies. In doing so, the OE works independently, manages time effectively, and learns new technologies. The OE also collaborates with other Information Technology team members to ensure continuous operations. The OE reports directly to the Director of Network Engineering & Infrastructure.


Job Responsibilities

·         Work with application owners and other IT stakeholders to:

o    deliver continuous storage and backup services

o    maintain storage and backup infrastructure

o    ensure data integrity

o    meet uptime and data protection SLAs

·         Standardize and document storage & backup procedures

·         Fulfill, document, and improve operational SLAs

·         Automate operations and grow self-service using the firm’s chosen technologies

·         Increase integration with change management and operational insight software

·         Participate in firm’s Converged Infrastructure group (CXG), which collaborates to deliver the firm’s private cloud services

·         Participate in firm’s Disaster Recovery/Business Continuity team

·         Evaluate and recommend improvements to the firm’s storage and backup environment

·         Inform and train other IT teams of services offered to promote adoption

·         Collaborate with other IT teams to ensure successful implementations

·         Provide 24x7 support as needed for converged infrastructure

·         Maintain professional decorum when representing the IT department to attorneys and staff

·         Complete additional tasks as assigned



·         Required: 5 years’ work with storage systems for a medium to large organization

·         Required: Expert knowledge of storage concepts, protocols, and technologies,

o    e.g.: iSCSI, SMB, NFS, caching, replication, snapshots, datastores

·         Required: Comprehensive experience troubleshooting service issues

·         Required: development experience, especially with PowerShell or Python

·         Plus: Pure FlashArray and FlashBlade, Cohesity, and Riverbed Granite experience

·         Plus: in-depth vSphere, vRealize Automation, vROps, vVols, NSX-T experience

·         Plus: experience integrating with ServiceNow and SolarWinds


Required Abilities

·         Strong social and interpersonal skills

·         Proficiency with spoken and written English

·         Willingness to lift and carry items weighing up to 50 lbs.

·         Willingness to travel (< 15 %) to branch offices, including overnight stays

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