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IT Director of Hospitality
California
San Diego Metro Area
Miscellaneous
Creative
JN -122018-21721

Purpose: The leader will be responsible for the complete life-cycle of the development and Support of Client's Operations Applications. The supported functions include all of US & Mexico. The leader owns the requisite Business relationships to partner in applications & services while managing an internal team coupled with external contract resources.

Essential Duties and Responsibilities (other duties may be assigned):
Resort Wide:

  • Consistently follow the I-Serve standards at all times.
  • Follow all company and department policies and procedures.
  • Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
  • Adhere to attendance policy and report to workstation at scheduled start time.
  • Propose ideas or find ways to improve services, systems, and/or procedures.
Department:
  • Manage Internal and External staff to provide applications and services to meet Operations needs  
  • Formalize IT Service Delivery via SLAs, OLAs, and other metrics visible to IT and our Business Partners
  • Manage enterprise wide property management system, from program implementation to post go-live and ongoing support
  • Partner with peer IT organizations to leverage platform, PMO, GRC & QA tools and services to promote consistency across the IT landscape
  • Develop and maintain trusting relationships with the Business Leadership and their organizations
  • Present formal status to multiple audience levels in IT and the Business organizations
  • Foster a culture of Ownership and accountability within the Organization
  • Participate in Enterprise IT Initiatives beyond Core IT Responsibilities by volunteering for demonstrating enthusiasm to help foster change
  • Actively provide employee career path and development opportunities as established by IT Leadership team
  • Continuous review of resource optimization while maintaining skill and capacity
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Min of 10 years in general IT Industry experience
  • Min of 6 years in IT Leadership Roles
  • Min of 5 years in Serving the Resort Operations function
  • Preferred experience of 3 years in Facilities Operation Management including Scheduling & Maintenance and reservations
  • Demonstrated expertise in project management, project planning, and change management
  • Demonstrated experience in Full IT Life Cycle development from Requirements to Post Implementation Support
  • Demonstrated experience leading a packaged software implementation project
  • Demonstrated experience in executive level presentation via MS PowerPoint to communicate Status, Risk Mitigation, Process Improvements, and Business Cases
  • Familiarity with Enterprise solutions, such as Collaboration tools, Intranet Management and MS Office solutions
  • Preferred experience in Service Delivery Management including SLA, Status Metrics and Resource Flexing to manage peak times
  • Preferred expertise in property management systems
  • Preferred experience in Hospitality or Timeshare industry
  • Familiarity with Off-shore/remote staffing for staff augmentation or managed services
  • Team player with a stakeholder partnership mindset to interact effectively with technical and non-technical colleagues required
  • Ability to analyze and develop business processes, workflows, and modeling
Education and/or Experience:
Must have an BS or BA Degree in related field. MBA a plus. Extended studies in technology topics via seminars or industry skills offerings a plus.
 

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